BSPK BLOG

A customer recently purchased a bag. Everything went well, and as usual, the customer was very pleased with the experience. The customer...

Brands are learning how to re-connect with their customers in this post-pandemic world. E-commerce has been capturing a rising share of...

In this interview with Selvane Mohandas du Ménil, Managing Director at IADS, the International Association of Department Stores, learn...

The role of the omnichannel retail environment is evolving, and consumers are looking for in-store shopping experiences with digital...

Learn lessons from luxury leaders. These are great days to be a customer of luxury. Transactional relationships are out of fashion and...

Many companies are leading towards Customer Relationship Management (CRM) softwares and digitization to make customer relationships as...

A Clubhouse discussion with Alice Pfeiffer and Alexandre Blanc In a new era for brands where values mean everything to young consumers...

Demands on the sales associate are exploding. As consumers return to stores across Europe and the U.S., the job of the sales associate...

What Luxury can Learn from Auctioneers Illustration: Roy Lichtenstein’s “Nude with Joyous Painting” sold by livestreamed auction at...