BSPK BLOG

Discover how Customer Engagement Software (CRM) helps businesses foster meaningful interactions, personalize experiences, and drive customer

Discover the power of Retail CRM and clienteling for retailers. Learn how it nurtures customer relationships, drives satisfaction, and fuels

The luxury goods market, once a bastion of resilience during the pandemic, is now facing a harsh reality check. According to the Bain-Altagamma Luxury Goods Worldwide Market Study, global luxury spending totaled €1.44 trillion in 2025, a marginal decline of 1%-3% from 2024. After years of robust growth, the market is now stabilizing. Bain & Company reports that personal luxury goods sales reached €358 billion in 2025, slightly below 2024's €364 billion. The sector is expected

The distinction between retail clients and customers is critical for businesses seeking to cultivate meaningful, long-lasting relationships. While retail customers prioritize efficiency and convenience, they also demand a more personalized approach, with tailored services and ongoing interactions. Understanding client classifications and divergent expectations is key to developing effective strategies that meet each segment's unique needs. Client eligibility factors and the t