CASE STUDIES

BSPK has successfully enabled companies to efficiently and genuinely engage with their customers. 

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01

TOP LUXURY FASHION HOUSE

Double digit KPI growth:

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Screen Shot 2021-04-28 at 11.13.04 PM.pn
Screen Shot 2021-04-28 at 11.13.04 PM.pn

Average purchase value and UPT

Customer engagement

Store visits frequency 

Monthly sales goals are now consistently exceeded with BSPK

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Other benefits:

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Screen Shot 2021-04-28 at 11.13.04 PM.pn
Screen Shot 2021-04-28 at 11.13.04 PM.pn

Transitioning low and mid-tier customers to top clients

Aspirational and VIP customers feeling more special and re-living positive emotions experienced in store

Enhanced opportunity to train sales advisors and increase customer and product knowledge

02

KIDS APPAREL BRAND

Double digit KPI growth:

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Screen Shot 2021-04-28 at 11.13.04 PM.pn
Screen Shot 2021-04-28 at 11.13.04 PM.pn

Average purchase value and UPT

Repeat purchase rate via actionable data and informed touch points for distant selling

Recapture rates for lapsed customers once imported in BSPK database

Half of overall sales goals are now attributed to BSPK

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Other benefits:

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Performance or communication issues are addressed to redirect employees and improve the customer experience

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Strong team spirit and morale thanks to collective review and celebration of individual successes

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