THE #1 DIGITAL PLATFORM TO CONVERT SALES
Our mission is to bring back the power of human connections into the shopping experience.
TOGETHER, WE'RE ELEVATING SHOPPING EXPERIENCES FOR ALL
Our name represents our mission. BSPK, a.k.a bespoke, was conceived to empower personalized shopping experiences. With constant digital innovations, the opportunity to interact with customers is at its peak. The reality is, customers are now inundated with emails, SMS, promos, and more. We’ve all been there with more questions, after scrolling through multiple pages and reading countless reviews, only to be met with a chatbot on the other side. Today, shopping online feels like a robotic process and customers lack the confidence they need to make a purchase.
Our team at BSPK are dedicated to addressing the problems we see today as a result of a big disconnection between shopper demands and what brands are delivering in areas spanning their overall retail environment, social media, and the use of new technologies such as chatbots, artificial intelligence (AI), and virtual intelligence (VR).
We are on a mission to help brands bring back the human touch in shopping experiences that instill confidence in customers and creates authentic relationships.
BRIDGING THE CUSTOMER
EXPERIENCE GAP
Transactional salesforce
Empowered brand ambassadors
Low traffic & cart abandonment
Increased customer confidence & conversion
Isolated online shopping & poor customer engagement
Expert guided human assisted shopping
Automated customer interactions
Personalized face to face conversations
DIVERSE & AWARD WINNING
We are a global and diverse team with offices based in San Francisco, California and Paris, France.
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BSPK is backed by Northern Light Venture Capital, Inspiration VC, Recharge Capital and individual investors including executives of Samsung Electronics, Google and Facebook.
SATISFIED CUSTOMERS
The support we receive from BSPK for our clienteling solution is true luxury. They are incredibly responsive and attentive to our needs."
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Nina Kartveli-Moore
Bonpoint US, Retail Director
We no longer talk about foot traffic. With BSPK, the customer is always connected and we are always present for them, it has transformed our business."
Glenn Guevara,
Bonpoint US, Retail Director
BSPK enabled us to personalize the client experience at Misahara. The BSPK app was easy to use and deploy, and our sales team adopted it quickly with excellent results.”
Janice Winter,
Misahara, President
BSPK allowed us to create the best luxury experience for our clients. The revenue was amazing.”
Chris Edwards
Oscar Hunt, Founder & Director
It was very successful and in the end, we created a very strong involvement from the sales team to the customer."
Marie-Sabine Leclercq
Bonpoint, CEO
BSPK was readily adopted by one of my client brands, immediately producing sales results”.
Vanessa Coraretti,
Freelance luxury business executive
BSPK offered a great way to implement superb client attention and a luxury experience for our customers at Joseph Duclos.”
Emmanuelle Saucier Voisin
Joseph Duclos, Managing Director
In my experience in luxury retail, I have never seen a clienteling app that is so easy and useful."
Douglas Renteria
Montblanc, Brand Ambassador