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Blog BSPK


Lessons on Livestreaming
What Luxury can Learn from Auctioneers Illustration: Roy Lichtenstein’s “Nude with Joyous Painting” sold by livestreamed auction at...
BSPK
11 oct. 20223 min de lecture
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Does Local mean Loyal?
In this interview with Selvane Mohandas du Ménil, Managing Director at IADS, the International Association of Department Stores, learn...
BSPK
11 oct. 20224 min de lecture
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Is your CRM System really working?
A customer recently purchased a bag. Everything went well, and as usual, the customer was very pleased with the experience. The customer...
BSPK
11 oct. 20222 min de lecture
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Stronger Customer Relationships are Built with Sales Associates, Not Chatbots
The modern customer is exposed to thousands of marketing messages every day. In fact, this year, social media video ad spending is...
BSPK
11 oct. 20221 min de lecture
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Re-inventing the Modern Retail Experience and Customer Connection: BOF Interview
Brands are learning how to re-connect with their customers in this post-pandemic world. Although e-commerce has been capturing a rising...
BSPK
11 oct. 20221 min de lecture
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Technology Requirements of the Future Store
Can you imagine a store where customers can see products in their sizing with different styles and color options in stock without ever...
BSPK
11 oct. 20222 min de lecture
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Customer Relationship Management vs. Customer Experience Management
Keeping the customers happy is one of the most important aspects a brand needs to do. When it comes to delivering great customer...
BSPK
11 oct. 20221 min de lecture
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Are Chatbots the Answer to your Customer Service Problems?
With an increasing emphasis on customer experience, brands are prioritizing customer-centric strategies that focus on creating positive...
BSPK
11 oct. 20222 min de lecture
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3 Effective Ways to Build Trust in a Customer Relationship
New emerging technologies, products, and services, and increased awareness of business ethics all affect the way customers view the...
BSPK
11 oct. 20222 min de lecture
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