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What is Customer Experience Management and why is it important?
What is the difference between CEM and CRM? Customer Experience Management (CEM) is a system of marketing and retail strategies that...
BSPK
22 oct. 20222 min de lecture
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Customer Relationship Management vs. Customer Experience Management
Keeping the customers happy is one of the most important aspects a brand needs to do. When it comes to delivering great customer...
BSPK
11 oct. 20221 min de lecture
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Are Chatbots the Answer to your Customer Service Problems?
With an increasing emphasis on customer experience, brands are prioritizing customer-centric strategies that focus on creating positive...
BSPK
11 oct. 20222 min de lecture
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