JOBS AT BSPK

About BSPK

BSPK is based in Paris and headquartered in San Francisco. The mission of the company is to empower luxury brands to improve the luxury client experience. For luxury brands, the brands' sales advisors and their clients, BSPK is a trusted communication channel enabling personalized service with a human touch. The company was started in 2017 and works with the top luxury brands in the world.

BSPK is backed by one of the world's top venture capital / private equity firms. The lead institutional investor is Northern Light Venture Capital. NLVC has over US$7 billion under management and is backed by the world's oldest institutional limited partners. Other investors include Sparklabs Global Ventures and individual investors including the President of Samsung Electronics and senior executives from Facebook and Google.

 

Please get in touch via jobs@bspk.com

 

Customer Support Specialist 

BSPK is looking for a talented Customer Support Specialist to join our global team.

 

Your Mission:

  • Identify customer needs and help customers use specific features 

  • Respond to customer queries in a timely and accurate way, via phone, email or chat 

  • Analyze and report product malfunctions 

  • Update product development backlog with information about technical issues and useful discussions with customers 

  • Share feature requests and effective workarounds with team members 

  • Inform customers about new features and functionalities 

  • Follow up with customers to ensure their technical issues are resolved 

  • Create training and documentation materials 

Qualifications:

  • Experience as a Customer Support Specialist or similar CS role

  • Familiarity with retail industry is a plus

  • Experience using help desk software and remote support tools

  • Understanding of how CRM systems work

  • Excellent communication and problem-solving skills

  • Patience when handling tough cases

  • French and English fluency 

 

Solutions Engineer 

BSPK is looking for a talented Solutions Engineer professional to join our global team.

 

Your Mission:

  • Conducting client discovery calls with sales representatives 

  • Meeting with clients to discuss their needs 

  • Strategizing with the sales team to create customized solutions

  • Working closely with product and engineering team to ensure solution is compatible with platform architecture 

  • Drafting and delivering presentations on proposed solutions, including time and scope

  • Working alongside project management teams to successfully monitor progress and implementation of initiatives 

  • Accounting for possible project challenges or constraints and proactively seek to manage challenges 

  • Providing post-sales follow-ups 

  • Developing relationships and maintaining customer relations 

  • Supporting the sales team with all technical related queries 

Qualifications: 

  • High-level communication skills

  • Exceptional interpersonal skills 

  • Ability to architect big-picture software solutions 

  • Ability to present ideas in a clean, user-friendly way 

  • Attention to detail 

  • Sales experience 

  • Project management skills

  • Experience with cloud infrastructure (AWS, Azure, Google Cloud)

  • Master's degree in Computer Science or Software Engineering preferred

  • Up to date understanding of best practices regarding system security 

  • Experience with retail POS solutions (Y2, ...) is a plus 

  • Experience with CRM solutions (Salesforce, ...) is a plus 

  • French and English fluency 

Customer Success Manager 

BSPK is looking for a talented Customer Success professional to join our team in Paris.

 

Your Mission:

  • Building strong relationships with customer teams and stakeholders 

  • Meeting with customers and end-users to discuss their needs 

  • Ensuring the success of customer deployments 

  • Strategizing with the sales team about how to provide tailored solutions

  • Working closely with the Product and Engineering to ensure customer success 

  • Onboarding new customers and responding to inquiries and feature requests 

  • Drafting and delivering presentations about proposed solutions, including time and scope

  • Project management

  • Monitoring the progress, implementation and results of initiatives 

  • Accounting for possible project challenges and proactively seeking to resolve these

  • Providing post-sales follow-up

  • Managing customer account provisioning and the activation of services 

  • Supporting the sales team with all post-sales and solution-related queries 

Qualifications: 

  • Excellent communication skills

  • Exceptional interpersonal skills 

  • Proven track record of successful customer relationship management 

  • Ability to translate customer needs into business and solution requirements 

  • Ability to present ideas in a clean, user-friendly way 

  • Demonstrated attention to detail 

  • Ability to solve problems in difficult situations with incomplete information 

  • Sales experience 

  • Negotiation skills 

  • Project management skills

  • Experience with retail data and CRM solutions strongly preferred

  • Analytical or technical background preferred

  • Self-starter and demonstrated ability to multi-task

  • Results-oriented

  • French and English fluency 

  • Minimum 5 years experience in a customer-facing role as a success manager or pre/post sales professional 

 

Integration Technical Product Manager 

Description of the position

Technical product manager based in East Coast, USA or Europe to help grow success of BSPK

Position requirements

The ideal candidate would be a product manager with technical background who understands enterprise customers integration needs.

Highlights:

Technical

  • An engineering background or training required 

  • Understanding of common integration patterns, like REST API, batch file exchange, etc.

  • Experience with retail POS, e-commerce or CRM systems like Y2, Shopify, Salesforce, etc.

Product management skills: 

  • Demonstrated ability to develop project rollout plans and schedules 

  • Articulate and succinct in their communication

  • Familiar with engineering management processes and tools 

  • Project management training (e.g. Scrum or Agile) is a plus

 

Additional qualities: 

  • Analytical and results-oriented 

  • Comfortable interacting with operational teams and executives 

  • Comfortable working with customers and engineers 

  • Must be fluent in English, French is a plus

Responsibilities: 

  • Work with our customers to ensure that their integration needs are understood and met 

  • Work with integration partners to understand their challenges 

  • Create product specifications and requirements to enhance integration with BSPK platform

  • Own product integration documentation, guides, API documentation, developer portal, etc.

  • Communicate daily with internal engineering teams 

  • Provide customer updates 

  • Provide integration partners support

Location: 

This position is remote.​

 
 

Senior Rails Engineer

Description of the position

Remote Senior Rails Engineer based in Americas or Europe to help grow the success of BSPK

Position requirements

The ideal candidate would be a senior Rails engineer with experience working with data integration, data pipelines, e-commerce and CRM applications. 

Highlights:

Technical Experience 

  • Demonstrate Rails 5 or 6 experience on medium to large scale applications 

  • Expertise designing and documenting REST API for 3rd parties 

  • At ease with Postgres 

  • Working experience using Elastic Search for data search and aggregation 

  • Exposure to React/Vue is a plus

Additional qualities: 

  • Results-oriented 

  • Must be fluent in English, French is a plus

Responsibilities: 

  • Own feature implementation from concept to delivery

  • Design and architecture of new functionality

  • Technical stewardship of code base

  • Provide customer deployment support

Location: 

This position is remote.​