JOBS AT BSPK

Current job openings at BSPK:

Customer Support Specialist 

Solutions Engineer 

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About BSPK

Our name represents our mission. BSPK, a.k.a bespoke, was conceived to empower personalized customer journeys through data while making each customer feel unique. Our proprietary engagement technology powers personalized human connections at the heart of transformative outcomes for our customers: emotionally, operationally and commercially. Connected to your existing ecosystem, BSPK is the most user-centric engagement hub created by customers for customers and engineered for success. 

Why join BSPK?

BSPK is an audacious company led by a passionate team looking to make a large impact on the $1.4 trillion a year luxury industry. Our values include dedication, authenticity and fun in creation. The quality of our customers and their customers' experience is our focus and our mission. You will join a diverse global team with experiences in a wide range of technology and business management. Please get in touch via jobs@bspk.com

 

Customer Support Specialist 

BSPK is looking for a talented Customer Support Specialist to join our global team.

 

Your Mission:

Identify customer needs and help customers use specific features 

Respond to customer queries in a timely and accurate way, via phone, email or chat 

Analyze and report product malfunctions 

Update product development backlog with information about technical issues and useful discussions with customers 

Share feature requests and effective workarounds with team members 

Inform customers about new features and functionalities 

Follow up with customers to ensure their technical issues are resolved 

Create training and documentation materials 

Qualifications:

Experience as a Customer Support Specialist or similar CS role

Familiarity with retail industry is a plus

Experience using help desk software and remote support tools

Understanding of how CRM systems work

Excellent communication and problem-solving skills

Patience when handling tough cases

French and English fluency 

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Solutions Engineer 

BSPK is looking for a talented Solutions Engineer professional to join our global team.

 

Your Mission:

Conducting client discovery calls with sales representatives 

Meeting with clients to discuss their needs 

Strategizing with the sales team to create customized solutions

Working closely with product and engineering team to ensure solution is compatible with platform architecture 

Drafting and delivering presentations on proposed solutions, including time and scope 

Working alongside project management teams to successfully monitor progress and implementation of initiatives 

Accounting for possible project challenges or constraints and proactively seek to manage challenges 

Providing post-sales follow-ups 

Developing relationships and maintaining customer relations 

Supporting the sales team with all technical related queries 

Qualifications: 

High-level communication skills

Exceptional interpersonal skills 

Ability to architect big-picture software solutions 

Ability to present ideas in a clean, user-friendly way 

Attention to detail 

Sales experience 

Project management skills

Experience with cloud infrastructure (AWS, Azure, Google Cloud)

Master's degree in Computer Science or Software Engineering preferred

Up to date understanding of best practices regarding system security 

Experience with retail POS solutions (Y2, ...) is a plus 

Experience with CRM solutions (Salesforce, ...) is a plus 

French and English fluency 

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