Benefits

The emotional connections we power provide practical benefits, and deliver predictable business results
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01

SALES PERFORMANCE

  • Increased order average value (cross-selling, guided selling, and up selling)
  • Increased customer satisfaction & repeat purchase
  • Improvements in customer loyalty and CLVT
  • Monetized customer experience
  • Incremental sales with all client segments (vs just VIP/Cs)
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02

DATA PERFORMANCE

  • Ability to map each journey for advanced customer knowledge
  • Higher customer data quality (more contactable shoppers = more selling opportunities)
  • Scale where CRM is not able to
  • Better, faster and actionable insights serving experiences and informing new product development
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03

TEAM PERFORMANCE

  • Team motivation and productivity (BSPK brings more sales, customers, and fun!)
  • Real-time experience curation with prospective, existing, or lapsed customers
  • Teams workload automation without additional resources / training
  • Protect sales advisors’ jobs with remote client engagement technology (i.e COVID-19 store closures)
  • All interactions and history retained if sales advisors leave
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04

CUSTOMER ENGAGEMENT PERFORMANCE

  • Measurable engagement metric through unique features
  • Improved customer satisfaction
  • Increased NPS, word-of-mouth